Terms & Condtions
Before confirming your order with Sweet Boutique please read the below Terms and Conditions. This document tells you the terms and conditions in which we sell and supply goods to you. Payment of your booking deposit and/or full payment confirms your agreement with our Terms and Conditions.
Booking
All bookings require a deposit which can be paid via the website or bank transfer. The price of your cake will be set out in your order confirmation. Please note all deposits are non-refundable.
The balance must be paid no later than 3 days before the collection or delivery date. For wedding bookings, the balance must be paid 14 days before the delivery date.
If payment is not received by the date specified this may result in your order being delayed or cancelled.
Final Design
We warrant that on delivery or collection your cake shall conform to the description and/or sketch set out in the Order Confirmation. It is the customers responsibility to ensure all details within the order confirmation are correct.
All cakes are bespoke and therefore we cannot guarantee an exact replica of any cake but we will do our best to make it so. Where colour swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.
From time to time certain materials for cakes may become obsolete. This is totally out of our control; however we will do our best to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.
If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels for reinforcement.
Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.
The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested. Cakes should be stored in the refrigerator, away from direct sunlight and sources of heat in the box provided.
Sweet Boutique and the customer expressly agree that the cakes and all goods purchased from Sweet Boutique remain the property of Sweet Boutique until paid for in full.
Allergies
We cannot guarantee that any of our products do not contain any substance that may cause some form of allergic reaction. You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury from exposure to anything which might cause an allergic reaction. This may include, but without limitation, nuts, nut products, alcohol, dairy, wheat, sulphates or colouring.
We are willing to accommodate for certain allergies however, please consider this is a working kitchen full of a wide range of ingredients. We will use the correct ingredients for your allergy but we cannot guarantee it will be free from that particular requirement due to the kitchen it is baked in. We accept no liability for customers suffering allergic reactions from eating our cakes. A list of ingredients can be provided if required.
Cancellation
In the event of a cancellation by yourselves, any payments previously made are non refundable. In the unlikely event that we need to cancel your order any monies paid will be refunded.
Sweet Boutique reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or supplies or any other event outside the control of Sweet Boutique, and Sweet Boutique shall not be liable for any breach of contract resulting from such an event.
Complaints
Complaints are very rare and due to the amount of work put into each order we take them very seriously. Any issues must be bought to our attention within 24 hours on collection or delivery to give fair opportunity to assess the nature of the complaint.
Where the complaint is in regards to the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 24 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint. All orders come with ‘Cake Care Instructions’ and it is the customers responsibility to follow the instructions.
Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
Please note we can only deal with the client who placed the original order.
General Terms
All designs and intellectual property rights remain the property of Sweet Boutique.
We reserve the right to use images of your cake for any form of advertising including web based promotions, brochures, galleries and competitions. It is advisable that you make a copy of all documentation received from Sweet Boutique for your own benefit.
This Agreement together with Order Confirmation documents provided constitute the entire agreement and understanding between the parties relating to the order. Except as may be expressly stated in this Agreement, it supersedes and cancels all prior agreements, statements, representations, understandings, negotiations and discussions, whether oral or written, between the parties. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any statement, representation, warranty or understanding made prior to this Agreement save to the extent that such statement, representation, warranty or understanding is incorporated into this Agreement. Each of the parties acknowledges and agrees that in entering into this Agreement it has not relied on (or has been induced to enter into this Agreement by) any statement, representation, warranty or understanding made prior to this Agreement. Nothing in this paragraph excludes any liability for fraudulent misrepresentation.
In the event that any one or more such provisions of this Agreement should be deemed to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity and enforceability of the remaining valid and enforceable provisions thereof which shall be construed as if such invalid or unenforceable provisions had not been inserted.
The parties agree to submit to the non-exclusive jurisdiction of the English courts.
Any headings utilised in this Agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereof.
Privacy
The privacy and security of your information is important to us. This Privacy Notice explains the types of personal data we may collect about you, how we use it, who we share it with and how long we keep it for.
This privacy policy may change from time to time. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
To enable us to provide you with the right product or service to meet your needs, we collect personal information from a number of sources including our website contact form, shop platform, etc
The personal data we collect is made up of some or all of the following: name, email address, phone number, contact address, dietary requirements. Your personal data is only used to carry out the services we offer.
Whenever we collect or process your personal data, we will only keep it for as long as is necessary.
We do not share personal data with any third parties, bodies or organisations.
Under Data Protection Law you have the right to request details of any personal information that we hold about you and for this information to be disregarded.
You also have the right to change the permissions that you have given us in relation to how we may use your information and you have the right to request that we stop using your information or that we delete all personal information that we hold relating to you. You can exercise these rights at any time by emailing us at sweetboutiqueuk@hotmail.com